The TAP cancellation and change policies are based on the current terms and conditions for other fare types. Why aren’t the cancellation and change policies the same for all routes? What if my medical appointment changes and I have to cancel?Ĭustomers can find information about change and cancellation fees for TAP travel here. Yes, you can also call the Customer Service Centre at 1-888-BC FERRY (1-88) to make a TAP booking. If you are not able to find space on the sailing you need, contact our Customer Service Centre at 1-888-BC FERRY (1-88) and an agent will assist you.Ĭan I still call into the Customer Service Centre to make my booking? Port Hardy – Bella Coola, including sailings to Bella Bella, Klemtu, Shearwater and Ocean Falls.Patients travelling on the following routes can make a free TAP booking online for any available sailing: MAL letters are not accepted on fully bookable routes. We recommend booking a free TAP reservation online for our routes that are 100% bookable. Free reservations are provided for TAP customers on all bookable routes, where space is available. Important: If you do not have a reservation, you may experience sailing waits at the terminal. When you arrive at the terminal, present your completed TAP form to the ticket agent and you will travel standby on the next available sailing. View change and cancellation fees policies No refunds are available after you travel if you have an incomplete TAP form or have already paid your fare and reservation fee. You then travel standby on the next available sailing. * If you arrive at the terminal without a completed TAP form, your booking will not be honoured, you will be charged a no-show fee and At Terminal fare. Payment of additional passengers or vehicle length not covered by the TAP program will be collected at the terminal when checking in. You will need to enter credit card details to hold the reservation, but your credit card will only be charged if you do not redeem your booking or your TAP form is not completed (rates vary based on the route). Select the "Reservation only" fare when choosing a sailing (reservation check-in policies apply).Those who are not covered under the TAP program will pay the appropriate fare at the terminal when checking in. Enter the number of passengers and select "Travel Assistance Program (TAP)" on the passenger details page.This is available on all bookable routes, where space is available. To provide you with more travel certainty, you can book a free reservation online then redeem your booking at the terminal by presenting a completed TAP form to the ticket agent*.
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